1. Home
  2. Delivery & Returns Info | Cavaletti Collection

Delivery and Returns Information

Please see our courier cost’s and services below. Currently we only offer shipping to Australia only. For all other parts of the world please call us on 0420 251 722 and we will be happy to supply you with a quote. If you have already placed an order you can manage your delivery and track your parcel through ‘My Account’ on our website.

Please note that delivery charges to some regional or remote areas in Australia will incur higher  charges.  If no-one is present at the address to receive the package a re-delivery charge of $20 may be charged. 

Orders are shipped once a week - subject to stock availability.   We will notify you when your goods have been dispatched via email and SMS (if requested through checkout process).   Delivery updates will be provided by the third party courier.

If you are unsure of what rate might apply to your area please phone us on 0420 251722 to clarify.  

If after the 14-day trial period you decide to keep the saddle, the delivery charges will be refunded to your account in full for zones 1 – 5 or partially for zones 6 – 10 (as regional and remote surcharges apply to these zones). If you are unsure of the which delivery charge applies to your address please phone us on 0420 251722 or email us at info@cavaletticollection.com.au

Please see out T's and C's page for more information on our delivery and returns terms. 

To see what zone rate you come under please click here. 

Shipping

14-Day Trial charges below. This is to cover delivery and collection of the saddle. If you keep the saddle after the trial the carriage charge will be refunded back to you in full for zones 1-5 and partial refund zones 6-10. Please call us on 0420 251722 for more information

Zone 1 $70.00
Zone 2 $80.00
Zone 3 $110.00
Zone 4 $110.00
Zone 5 $130.00
Zone 6 $150.00
Zone 7 $165.00
Zone 8 $270.00
Zone 9 $300.00
Zone 10 $360.00

Shipping Buy It Now over $500.00

Zone 1 FREE
Zone 2 FREE
Zone 3 FREE
Zone 4 FREE
Zone 5 FREE
Zone 6 $35.00
Zone 7 $40.00
Zone 8 $53.00
Zone 9 $55.00
Zone 10 $65.00

 Shipping Charges under $500.00

Zone 1
Zone 2
Zone 3
Zone 4
Zone 5
Zone 6
Zone 7
Zone 8
Zone 9
Zone 10

 

Returns and Refunds

 

You have the right to return any unused item in its original packaging up to 28 days after your completed Purchase. You will be contacted on receipt of the goods back to our address and a full refund will be issued.

If there is a fault or manufacturing issue with the product after the 28 days please call our customer services team to discuss on 0420 251722. We will guide you through the process. Please also have your proof of purchase details to hand. The products will need to be returned to us and when confirmed faulty a full postage cost will be refunded.

Please allow 10 working days for all returns to be assessed before a response is received from us.

If any of our goods are received faulty please notify us of this immediately before use.

If any repairs are taken out by any persons other than ourselves without our instruction or prior agreement your warranty is automatically void or if any damage is caused by such process we will not be required to repair/replace under our warranty terms.