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Terms & Conditions

T’s and C’s

Welcome to Cavaletti Collection Australia.  Please read these Terms and Conditions (“Terms”) carefully.  By placing an order by telephone or through our website, www.cavaletticollection.com.au you agree to be bound by the Terms set out below, which may be modified or changed from time to time by notice to you. Please read these terms carefully before you submit your order to us.  You should print or save a copy of these Terms for your records.  These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.  If you choose not to accept these conditions then you may not purchase goods from our website.

 

  1. INTRODUCTION

1.1. Who we are

The website www.cavaletticollection.com.au (the “Website”) is owned and operated by Cavaletti Collection Australia.  We are a business registered in Australia under Australia business number 78923932826.  Our registered address is Cavaletti Collection Australia, PO Box 229, Meadows, SA, 5201.  Our telephone number is 0420 251722.

 

1.2. How to contact us

You can contact us by either telephone, or by writing to us at info@cavaletticollection.com.au or at the address above.

  

1.3. How we may contact you

If we should need to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

  1. PLACING AN ORDER

2.1. How to make an order

You must be 18 years or over and legally able to enter a binding contract and hold a valid credit/debit card to buy products from our website.  Our acceptance of your order will take place when we email you with confirmation of your order with your order reference number, at which point a contract will come into existence between you and us.

-          Online – You will be guided through the simple sales process on our Website in order to complete your order.  Once the order is complete you will receive an order confirmation email including an order reference number. 

 -          By Phone – All calls will cost your standard network provider rate.  Telephone orders are always welcome, please call us on 0420 251722. Our office is open Mon-Fri, 9-5pm (except public holidays) where you will speak to one of our sales advisers who will be happy to give you any advice you require and guide you through the payment process. If we are unavailable or out of the office when you ring you can leave a message and we will return your call as soon as we are able to.

 -          We accept payments via all major debit and credit cards and via Paypal. 

 2.2. If we cannot accept your order

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product.  This might be because the product is out of stock, because of unexpected limits on our resources, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.  

The Website is solely for the promotion and sale of our products in Australia. Unfortunately, we do not accept orders from addresses outside of Australia.

  1. OUR PRODUCTS      

Products may vary slightly from their pictures.  The images of the products on our website are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products.  Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website may vary.       

Product packaging may vary.  The packaging of the product may vary from that shown in images on our website.     

Make sure your measurements are accurate.  You are responsible for ensuring that these measurements are correct and we will not accept your products back if it is the wrong size more than fourteen days after the sale have elapsed. You can find information and tips on how to measure on our website or by contacting us on 0420 251722

  1. YOUR RIGHTS TO MAKE CHANGES    

 If you wish to make a change to the product you have ordered before delivery please contact us as soon as possible on 0420 251722. We will let you know if the change is possible. If your order has already been processed or dispatched, changes to your order may not be possible.  If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else that applies as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  1. DELIVERY

5.1. Delivery charges

We offer shipping within Australia only. Delivery charges will be as displayed on our website, on the “Delivery and Returns” page.  Please note that delivery charges to some regional or remote areas in Australia will incur higher  charges.  If no-one is present at the address to receive the package a re-delivery charge of $20 may be charged. The 14-day trial is only available in Australia.  

 

5.2. 14 day trial delivery charges

14-day trial delivery charges differ to standard buy it now rates as this needs to reflect the cost to us in delivering and collecting the saddle.  If you select the 14-day trial option, a delivery and collection charge will be applied to your order as per the rates listed on the website.  If you are unsure of what rate might apply to your area please phone us on 0420 251722 to clarify.  If after the 14-day trial period you decide to keep the saddle, the delivery charges will be refunded to your account in full for zones 1 – 5 or partially for zones 6 – 10 (as regional and remote surcharges apply to these zones). If you are unsure of the which delivery charge applies to your address please phone us on 0420 251722 or email us at info@cavaletticollection.com.au

 

5.3. Buy it now delivery charges

Delivery is free for buy it now orders to be delivered in Australia above $500 within zones 1 – 5 . Zones 6 – 10 will incur a shipping charge due to regional and/or remote surcharges. The zones and all other delivery charges can be found on our ‘Delivery and returns’ page on our website or will be calculated at check out.

 

PURCHASE ONLINE

5.4. “Cooling Off” Period - You have the right if you purchase our goods online to check that the goods are what you ordered and that you are satisfied with them for a period of fourteen (14) days from the date at which you received them.  If within that time you wish to return them to us, you may do so and we will refund any standard delivery charges that you paid. Please note that this right does NOT extend to any goods which you have requested be customised OR to any goods that have been used in any way. If you would like to actually use the goods on a horse, for a period of fourteen (14) days, then you will need to take advantage of our FREE TRIAL (see terms and conditions for details on the free trial).  If you do use the products on a horse then they will no longer fall within the Cooling Off period.

 

5.5. Delivery dates

Orders are shipped once a week (on a day to be determined – Wed??) - subject to stock availability.   We will notify you when your goods have been dispatched via email and SMS (if requested through checkout process).   Delivery updates will be provided by the third party courier.

Delivery dates are indicative and we will not be responsible for any delays that are caused by an event outside of our control.  If this does happen, we will let you know as soon as possible and we will take steps to minimise the effect of the delay.  If there is a risk of a substantial delay, you may contact us to end the contract and receive a refund for any products (and related postage costs) that you have not received. 

 

5.6. If you are not at home when the product is delivered

It is your responsibility to provide us with a delivery address where someone will be present to sign for the delivery.  If no one is available to sign for the delivery a re-delivery fee may be charged by the third party courier and this will be at your expense and will be deducted from your card.  If this is not possible then we can arrange an ‘authority to leave’ with the courier if you have a secure, easily accessible place to leave the shipment however once delivered the product will be your responsibility.

 5.7. If you do not re-arrange delivery

If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and advise of any further storage or delivery charges. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.

 5.8. When you become responsible for the goods

Any products will be your responsibility from the time the product is delivered to the address you gave us.

 5.9. When you own the goods

You will own the product once we have received payment in full.

 

  1. PRICING AND AVAILABILITY

6.1. Pricing of goods

Prices are in Australian dollars and may change from time to time. This will not affect orders where an order confirmation has already been completed.  All prices on the website are inclusive of GST and will be charged at the current standard rate.

 

6.2. Incorrect pricing

We take reasonable care to ensure all that prices stated are correct.  Despite this, it is always possible that some products may be incorrectly priced.  We will normally check prices before accepting your order so that, where the correct price is less than our stated price at the order date, we will charge the lower amount.  If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.   If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

 

6.3. Availability of goods

Should an item which has been ordered and paid for found not be in stock you the customer will be contacted and offered an alternative product, advised on a revised delivery date or offered a full refund.

 

  1. CHARGES AND PAYMENT

Payment for any order must be made when the order is placed.  If the order is made by telephone, payment will be taken over the phone via a credit/debit card.   Payment for online orders will be taken when the checkout process is completed.  We accept payments via all major debit and credit cards and Paypal.  In some cases, a ‘pre-authorisation’ of your credit card may be needed.  Once your payment has been made and was successful you order confirmation will be sent across to you.

 

  1. GIFT VOUCHERS

Gift vouchers ordered through the website will have the option to be delivered electronically or manually via post.  All gift vouchers have individual codes and patterns.  Gift vouchers can be used on our website for full or part payment towards products only and cannot be re-used to purchase another gift voucher.  All gift vouchers are dated and will expire 12 months from the date shown.  Gift vouchers cannot be exchanged for cash.  Please ensure the details you provide are correct, as we cannot accept responsibility for vouchers sent to the wrong email or address if entered incorrectly.   We are not responsible if a gift voucher is lost, stolen, destroyed or used without your permission.

 

  1. 14 DAY FREE TRIAL

 

9.1. Availability of free trial

The trial service is only available to customers within Australia.   Selected saddle products may be ordered on a 14 day “free trial” basis, these may be new or used saddles depending upon the product ordered.  Saddles that are ordered on the free trial basis may be placed on a horse and used by the customer for 14 days after receipt,  unlike the ‘cooling off’ purchase period that applies in respect of all products (except Custom products) and which is extended to all of our online customers.

How the Free Trial Works

The trial starts when the saddle has been received by the customer and the 14 days includes weekends and public holidays. Where possible a business address will need to be given as the “ship to” address, as the delivery will require a signature.  Deliveries usually take place between the hours of 9am and 5pm but this can vary depending upon location.

If you are not happy with your saddle before the 14-day trial period is up please contact our customer service team on 0420 251722 and they will arrange for early collection of the goods.   You may arrange for collection of the saddle at any time during or immediately at the end of 14 days as set out in clause 9.3 below. 

 Inspection

Upon receiving your saddle back to us, it will be inspected for any damages caused by mis-use.  Normal wear and tear will be expected.  We understand tags will need to be removed to trial the saddle but please keep these and return them in the box with the saddle.  If the saddle is not returned to us in a clean state, we reserve the right to charge a $20 cleaning charge against the card details held.   Please treat all saddles with care and respect. It is your responsibility to ensure the saddle is looked after and stored in a safe, clean and dry place during the trial period. Throughout the trial period we shall not be liable for any loss, theft or damage to the saddle and if it is not returned to us under those circumstances the cost will be deducted in full from your credit/debit card.

 

9.2. IMPORTANT: Pre-Authorisation of Credit/ Debit Card for 14 Day Trial

If you select “14 Day Trial” on the website, you will be required to enter your credit card/ debit card details.   Please note that you will NOT be charged for the saddle at this time, but we will pre-authorise the card to the value of the saddle as a security measure and to ensure that there are sufficient funds available in the event that you decide to purchase the saddle.  A delivery and collection fee (calculated in accordance with clause 5.2) will be deducted upon placing the order. This is refunded in the event you purchase the saddle, some areas due to regional/remote surcharges may be only a partial refund – see our ‘Delivery and returns’ page for full details or contact us to clarify by phone 0420 251722 or email info@cavaletticollection.com.au.

 

9.3. Returning the “14 Day Trial” Saddles

If you do not wish to keep the saddle at any time during the trial or by the end of the 14 day trial period, you must contact us to arrange for it to be collected by us.  You are required to contact us as soon as possible and no later than the 16th day following receipt of the saddle to arrange for its collection.  Should we not hear from you to arrange collection by the 17th day following your receipt of the saddle, the trial will automatically end and the sale will be complete.  At this point you will be liable for the full costs of the saddle and we will charge the cost of the saddle to your credit/debit card.

Requests for collection of trial saddles can be made by your “My Account” section on the website, by calling us on 0420 251722 or by writing to us at info@cavaletticollection.com.au  All returned trial saddles will be collected, if approved by us, between the hours of 9am and 5pm.  If the saddle is not available for collection at the agreed time, we reserve the right to charge the cost of a second collection from your credit card.

 

Should we not hear from you during your trial period, we may contact you to check that all is proceeding well with the trial.   

All Saddles will be despatched on (a day to be determined – possibly Wed?) after the order is placed.

 

9.4. Goods returned must be in a suitable condition

Any products returned must be returned in their original box and packaging.  This is important as the shipping charges are based on a certain size box.  We understand that tags will need to be removed by you whilst trialling the saddle, but please keep these and return them to us in the original box.

 We will inspect all returned saddles for any damage caused to it by you – normal wear and tear excepted.  If you have trialled a used saddle and you wish to purchase a new saddle of the same specification, you can do so with no additional delivery charges applicable to the new saddle.  If you wish to purchase a more expensive saddle following the trial, we will charge you the price of the new saddle, rather than the trial saddle.

 

  1. CUSTOM PRODUCTS

Options to customise products are available on ‘Buy It Now’ saddles.  These products may not be returned once they have been delivered (the Cooling Off period does not apply) and are not available to be tested as a part of our 14 day trial.    However, should you wish to keep the saddle after your 14-day trial period we can add the customised options onto the saddle.   In order to do this, the saddle must be returned to us.  You will be liable for the return postage costs.  Other charges will apply for the customisation, please call us on 0420 251722 or write to us at info@cavaletticollection.com.au for further details.  Please note that any custom options are not designed to be swapped and changed and once fitted to the saddle any alteration may affect your warranty rights.

  1. FITTING THE SADDLE

We do not provide saddle fitting services and accept no responsibility for the fitting of our saddles.   We advise that you arrange for a local saddle fitter to fit the saddle, or ensure that you follow the relevant processes to ensure the saddle fits correctly.  If you do not have a regular saddle fitter we can recommend the Performance Saddlefits fitter from your state.  We will not be responsible for any injury caused to a horse or a rider or the product as a result of mis-fitting of the saddle in any way.   Please be aware that horses can change shape for various reasons and this will affect how the saddle fits.  This can often be remedied by a flocking adjustment or a gullet bar change, however in some cases the saddle may no longer be suitable over time.

 

  1. YOUR RIGHTS TO RETURN THE GOODS

12.1.                     Ending the contract because of something we have done

You can end the contract if we have told you there is a significant risk of a delay because of events outside of our control.  You can also end this contract if we have told you the goods will be different to the ones you have ordered.

 

12.2.                     Changing your mind about an online order

For any products bought online, you have the right to change your mind and cancel your order and receive a refund at any time from placing an order up to 14 days (the “Cooling Off” period) after delivery of the goods.   If you have already received the products and you wish to cancel, you must return the items exactly as you received them, unused and in their original packaging with all labels and prices attached.  Failure to return the items in an original state will result in a handling charge being applied.  You will be responsible for the costs of return shipping.   Once the goods have been returned to us we will issue a refund.

 

12.3.                     Our returns policy

In addition to your right to change your mind, we offer a returns policy that is more generous than your legal rights under the Consumer Contracts Regulations.  We offer you the right to return any unused item in its original packaging up to 28 days after delivery of the order. 

 

12.4.                     Ending the contract where we are not at fault and you do not have a right to change your mind.

If you want to end the contract before it is completed (before the goods are delivered) where we are not at fault and you have not changed your mind, just contact us to let us know.  The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) a sum equal to the applicable delivery charges as compensation for the net costs we will incur as a result of your ending the contract.

 

  1. PROCESS FOR RETURNING THE GOODS

13.1.                     How to cancel

To end the contract, please inform us of the details of your order and your personal details and that you wish to cancel on the phone at 0420 251722 or by writing to us at Cavaletti Collection Australia, PO Box 229, Meadows, SA, 5201 (please take into consideration delays in postal mail re time frames) or at info@cavaletticollection.com.au.

 

13.2.                     Returning the products after ending the contract

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.  You must post them back to us at Cavaletti Collection Australia, PO Box 229, Meadows, SA, 5201 or we can arrange collection through our third party courier and charge to your credit/debit card.  If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.  You the consumer will be liable for postage costs until the product is confirmed faulty.  In circumstances where the product is faulty, you then be reimbursed for reasonable postage costs.

 

13.3.                     Refunds

Please allow 10 working days for all returns to be assessed before a response is received from us.

 

  1. IF THERE IS SOMETHING WRONG WITH THE PRODUCT

If you have any questions or complaints about the product, please contact us.   You can call our customer service  on 0420 251722 or you can write to us at Cavaletti Collection Australia, PO Box 229, Meadows, SA, 5201 or at info@cavaletticollection.com.au.  If any of our goods are received faulty please notify us of this immediately before use.   You are entitled to an immediate full refund if goods are faulty within 30 days of delivery.  If there is a fault or manufacturing issue with the product after the 30 days please call our customer services team to discuss on 0420 251722. We will guide you through the process.  Please also have your proof of purchase details to hand.

 

  1. WARRANTY

15.1.                     Our warranties

All products have a 1 year guarantee from date of purchase for manufacturing faults. If any manufacturing problems occur during this timeframe please contact us and we will have the product sent back for inspection and repair will be carried out where possible.

Our saddle trees come with a 5 year warranty period.

 If you purchase a used saddle, the 1 year warranty period will only run from the date it was originally registered.

 All products purchased must be registered by you on our website to activate the warranty.

 

15.2.                     Repairs

If any repairs are taken out by any persons other than ourselves without our instruction or prior agreement your warranty is automatically void or if any damage is caused by such process we will not be required to repair/replace under our warranty terms.

 

  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

16.1.                     What we will not be liable for

We will not be held liable for any loss or damage that arises out of, or in connection with, your order that is not foreseeable.  We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

16.2.                     What we cannot exclude

At law we will always be liable for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

 

  1. LAW AND JURISDICTION

These terms are governed by Australian law and you can bring legal proceedings in respect of the products in the Australian courts.